Accessibility statement

This website has been developed for and is managed by Caerphilly County Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: - Change colours, contrast levels and fonts - Zoom in up to 300% without the text spilling off the screen - Navigate most of the website using just a keyboard - Navigate most of the website using speech recognition software - Listen to most of the website using a screen reader We’ve also made the website text as simple as possible to understand. AbilityNet. has advice on making your device easier to use if you have a disability or any accessibility requirements.

If you can't access something you need on this site, please tell us about it and we will get you what you need in another way: Email: CRM@caerphilly.gov.uk  To help us understand the problem as quickly as we can, please tell us: - The web address or title of the page where you found the problem. - What the problem is. - What computer and software you use. This is only for telling us about accessibility problems. If you'd like to contact us about something else, and you need a response, please use our contact page. If you have made a complaint and you’re not happy with what we did about it, contact the Equality Advisory and Support Service (EASS).

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, contact CRM@caerphilly.gov.uk. 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you have a speech impairment, are Deaf or have a hearing impairment you can contact us by Next Generation Text (also known as Text Relay and TypeTalk). Dial 18001 before the full telephone number. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or someone to translate a language other than English or Welsh. Documents, bills, webpages and other resources are available in other languages and formats on request. We will also discuss with the customer when arranging to find the best solution.

Caerphilly County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. Caerphilly.gov.uk is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard , due to the non-compliances listed below.

The accessibility regulations accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.2 AA compliant. However, third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. We monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise.

This statement was prepared on 26th July 2025. It was last reviewed on 28th July 2025.